Shipment of your parcel
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. You can also collect your order free of charge from our premises at 1 Avenue de Verdun 77610 FONTENAY-TRESIGNY. (Choose "Collection from our premises", and contact us to arrange a time).
We offer several shipping methods, depending on the customer's choice and destination (mainland France, Europe or the rest of the world) :
Deliveries by La Poste, "Colissimo, delivered without signature": Once the parcel has been prepared by us, it will be delivered to your letterbox within approximately 48 hours. If your letterbox is not large enough and you are absent, a delivery notice will be left with you. You can then collect your parcel from the nearest post office within 15 days. Follow the progress of your parcel at any time on www.colissimo.fr
By opting for Colissimo delivery, you are choosing a carrier that offsets the CO2 emissions of all the parcels delivered in order to reduce environmental impact.
Deliveries are made securely by La Poste, in "Colissimo, delivered against signature". Once the parcel has been prepared by us, it will be delivered to you and signed for within 48 hours. If you are absent at the time of delivery, a delivery notice will be left in your letterbox. Within 15 days, you will be able to collect your parcel from your nearest post office, by showing proof of identity. You will then be asked to sign the proof of delivery. Follow the progress of your parcel at any time on www.colissimo.fr
Parcels delivered via the Mondial Relay network. Once the parcel has been prepared by us, it will be delivered to you within an indicative period of 3 to 5 days, to the parcel centre that you have selected. You will be notified of the arrival of your parcel by email and/or SMS, depending on the information recorded in your profile. Parcels will remain at your disposal for a period of 14 days, at the end of which they will be returned to the sender via the Drop-Off Point. Your parcel will be handed over to you on presentation of proof of identity and your digital signature on the Relay Point terminal or on a delivery slip. In the case of a signature on an electronic terminal, this, together with the reproduction, constitutes proof of delivery of the parcel and the parties acknowledge that this signature has the same legal value as a traditional signature on paper.
Home delivery in 29 European countries with the Happy Poste service. Once the parcel has been prepared by us, it will be delivered to you within 3 to 14 days, depending on the destination country. In most cases, your parcel will be delivered by your usual postman or your mail order delivery specialist.
Shipping costs include preparation, packaging and postage. Preparation costs are fixed, while transport costs vary according to the total weight of the parcel. We recommend that you combine all your items in a single order. We cannot group two orders placed separately, and shipping charges will apply to each of them.
Box sizes are appropriate and your items are properly protected.
Shipments for private customers in mainland France are carriage paid from €120 including VAT, excluding delivery charges. Deliveries are then entrusted to the post office, by recorded delivery or Colissimo, or to a carrier, depending on the size of the parcel.